Privacy Policy

Disclaimer, Terms and Conditions Related to the Use of Smou Website and Mobile Applications

Last Updated: May 10, 2026

By using the Smou website or mobile applications, or by downloading any content, you acknowledge that you have read, understood, and agreed to this policy, and you voluntarily consent to the collection and use of your personal data in accordance with what is described below.

1. Privacy Policy

This policy aims to clarify how we collect, use, and protect personal data when you use our services, as well as to outline user rights regarding their privacy. By using the service, you consent to the collection and processing of your data in accordance with this policy.

2. Definitions

For the purposes of this policy, the following terms shall have the meanings assigned to them:

  • The Company: Smou Motors Company in the Kingdom of Saudi Arabia.

  • You / The User: The person or entity using the service.

  • The Account: The account through which the services are accessed.

  • The Applications: The software provided by the Company on smart devices.

  • Personal Data: Any information through which the user can be identified.

  • Cookies: Small files used to improve the user experience and track activity.

  • The Service: The website, the application, or both.

  • The Device: Any means used to access the service, such as a phone or a computer.

3. Collection of Personal Data

3.1 Data Collected

We may collect personal data such as:

  • First and last name

  • Email address

  • Phone number

  • Date of birth

  • ID or passport number

3.2 Usage Data

Certain data is collected automatically when using the service, such as:

  • IP address

  • Device and browser type

  • Pages visited

  • Time and date of use

  • Browsing duration and analytics data When using a mobile phone, additional information may be collected, such as device type, operating system, and technical identifiers.

3.3 Cookies

We use cookies and similar tracking technologies to:

  • Improve user experience

  • Save user preferences

  • Analyze website and service performance

  • Track usage and prevent fraud You can control cookie settings through your browser.

4. Use of Data

We may use your personal data for the following purposes:

  • Providing and improving services

  • Account management and user registration

  • Executing transactions, orders, and agreements

  • Communicating with the user via email, phone, or messages

  • Sending offers, updates, and news

  • Enhancing user experience and analyzing performance

  • Preventing fraud and misuse

  • Managing requests and technical support

5. User Rights

You have the right to:

  • Know the reason for collecting your data and how it is used

  • Access your data and request a copy of it

  • Request the amendment or correction of data

  • Request the deletion of data when it is no longer needed

  • Receive a response to your requests within a period not exceeding 30 days

6. Legal Basis for Data Processing

In processing your data, we rely on:

  • Performance of agreed contracts and services

  • Compliance with laws and regulations in the Kingdom of Saudi Arabia

  • Legitimate interests such as service improvement and protection

  • Explicit user consent

  • Automated processing for marketing and service improvement purposes

  • Public interest or safety requirements when necessary

7. Data Sharing

Your data may be shared in the following cases:

  • With service providers who assist in operations

  • With affiliates or sister companies

  • With business partners

  • During mergers or asset sales

  • Upon an official legal request

  • Upon obtaining your explicit consent

  • When needed for analysis using anonymous data

8. Data Retention

We retain personal data only for the period necessary to achieve the purposes outlined in this policy, or to comply with legal and regulatory requirements. We also take measures to protect data from loss, unauthorized use, modification, or disclosure.

9. Data Transfer

Data may be transferred or stored outside the country, and in this case, we ensure that necessary measures are taken to protect it in accordance with applicable regulations.

10. Disclosure of Data

Your data may be disclosed in the following cases:

  • Compliance with laws and regulations

  • Protecting the rights and property of the company

  • Preventing or investigating fraud or misuse

  • Protecting users or public safety

  • In the event of mergers, sales, or restructuring

11. Data Protection

We implement appropriate security measures to protect your personal data; however, 100% complete protection cannot be guaranteed for any electronic system.

12. External Links

The website may contain links to external sites, and we are not responsible for their content or privacy policies. We advise you to review them independently.

13. Amendments to the Policy

We may update the privacy policy from time to time, and users will be notified of any changes. Your continued use of the service constitutes your agreement to the updates.

14. Contact Us

For any inquiries or requests related to privacy, you can contact us via:

  • 📧 info@smoucars.com